Need a Technician?
When a vending machine needs repairs or preventive maintenance, having an experienced vending tech available to perform the work is essential. Maintaining a relationship with an experienced vending machine technician has many benefits. On-location repairs are much faster than requesting by email. This relationship should be started as soon as you buy the machine and not when it breaks or needs parts.
If you are operating a machine from a new vending company, the ideal place to network and find a tech is though your state vending associations/trade organization or NAMA. If you need help contacting your state association, contact nama.org.
If your business (laundromat, hotel, dealership, etc.) operates vending machines, then a local vending machine company is a good option because they will not see you as a direct competitor. Some local companies will dispatch one of their techs to assist with repairs and ordering parts if their techs are not busy fixing their equipment.
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When your machines need parts, having the tech order and install them will save you time. Many parts look the same but the tech will able to get the proper parts from the start.
In the event you decide to make upgrades to the machine, such as adding card readers, LED lighting, or an aftermarket board, the tech you work with will be familiar with the machines and know exactly what is required.