Option 15 - Troubleshoot Customer's Working Board and Working Monetary Devices

If you are having issues with a new Nayax reader installation communicating with a control board, we can help. This service is offered to customers who purchased a Nayax card reader from Capital Vending and are unable to get it to communicate with a known working control board that has been updated with software known to work with a card reader. To perform the testing, you will need to ship us an active Nayax card reader, pass card, control board, coin charger, and validator. We will need access to your Nayax Core account.   In the event any repairs or parts are needed, the cost is additional.  

 If your technician has access to the proper resources, they should be able to determine the issue. This will save you time and money. Here is what we do.

Contact the machine's manufacturer and request the most up-to-date programming instructions for the software you are using. Verify the board is programmed correctly. Verify the issue is not related to poor signal. 

You will need access to the same machine model that is working with the same card reader model.  A local vending distributor can assist if you do not have an identical machine. The machines you are using for testing must have the same board/software, card reader, changer, and validator. 

 You will need to swap the card reader that is not communicating into the known working machine. The card reader that is known to be working is swapped into your machine that is not working.  After making these swaps, you will know if the reader or the board is the issue. If the card reader is the issue, you can clone the attributes from the known working reader to the non-working reader. If the board is the issue, it can be repaired/exchanged.